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BUILD FRICTIONLESS consumer EXperience

Tight deadlines, building SOP, inter-continent procurement production to deliveries managements are all vital for a successful strong company.

Backlog of Orders

Identified Problem: Handcrafted goods can generate unforeseen delays. Orders were running with 3 months delay.

Solution delivered: designed and successfully deployed a CRM integrated with order tracking system, production capacity, automated invoicing as well as inventory management that predicted re order time based on COGS & BOM calculations, as well as stocks. All on Google Sheets.

This resulted in a decrease of 35% of annual costs as well as 2x production output.

Stay on 1 Page

Problem Identified: pre-slack era where there was a time lag for remote colleagues.

Solution delivered: migrated all the information from Microsoft Server 2008 to centered document management system to cloud based solution. This was further integrated with a user friendly intranet for more agile management, with full integrations across all devices.

O2O Integration

Problem Identified: it’s been studied that nowadays most consumers visit and shop offline but do the ultimate purchase online.
How do we take away all frictions that might arise? How do we improve it for your audience?

Solution delivered: surveyed and analyzed how and when consumers would be encountering the brand. From automated and user friendly customer relationship bots to wechat official page menu and QR code scans as well as integrating logistics to customer shopping experience.